Frequently Asked Questions (FAQs)

1. What services does Rakaposhi Technologies provide?

We provide SMS services, software and website development, payment and API integrations, hosting, domains, and other IT and digital solutions for businesses.

2. Do you provide SMS services?

Yes. We offer SMS solutions for businesses including transactional, notification, and system-based messaging. Promotional or spam messaging is strictly prohibited.

3. How can I place an order?

You can place an order by contacting us through our website, email, or by requesting a quotation. Services begin after payment confirmation.

4. What payment methods do you accept?

We accept bank transfers and supported online payment methods. Payment options may vary depending on the service.

5. Are your services refundable?

Most of our services are non-refundable because they are digital and service-based. Refunds are only considered in special cases such as duplicate payments or if the service has not started.

6. Do you accept returns?

No. We do not sell physical products. All our services are digital, so returns are not applicable.

7. How long does service activation take?

Activation time depends on the service:

• SMS services: usually 24–72 hours

• Website or software projects: timeline is shared before starting

• Payment or API integrations: depends on third-party approval

8. What happens if my payment fails?

If a payment fails, the service will not be activated. Please contact our support team with payment details for assistance.

9. Is my data secure?

Yes. We use secure systems and industry-standard practices to protect customer data. However, no online system is 100% secure.

10. Can my service be suspended?

Yes. Services may be suspended if:

• Payments are not cleared

• Our Terms & Conditions are violated

• Services are misused or used for illegal activities

11. Do you provide customer support?

Yes. We provide technical and customer support during working hours. Support availability may vary by service type.

12. Can I cancel a service?

Yes. You can request cancellation by email. However, cancellation does not guarantee a refund.

13. Do you work with international clients?

Yes. We provide services to both local and international clients, subject to applicable laws and service availability.

14. Are third-party services included?

Some services depend on third-party providers such as SMS operators, hosting companies, or payment gateways. We are not responsible for third-party outages or policy changes.

15. How can I contact Rakaposhi Technologies?

You can contact us using the details below:

Rakaposhi Technologies (SMS- Private) Limited
📍 Mohallah Kot Sayedaan, Post Office Garhii Habib Ullah Karnool,
Tehsil Balakot, District Mansehra, Pakistan
📧 Email: Info@rakaposhi.site